职位描述
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Responsibilities:
1. Planning and arrangement of all warranty related activities for assigned critical or complex projects 为指定的关键或复杂项目规划和安排所有与保修有关的活动
2. Financial evaluation of warranty invoices, preparation for approval, continuous management of customer account in preparation for year-end negotiations对保修发票进行财务评估,准备审批,持续管理客户账户,为年终谈判做准备
3. Main customer contact (portal, mail, phone) for OEM, key player of C-OEM warranty portal OEM的主要客户联系(门户网站、邮件、电话),C-OEM保修门户网站的主要参与者
4. Independent analysis of relevant field data, field return parts and derivation of necessary measures to reduce the field risk 独立分析相关的现场数据,现场返回的零件,并推导出必要的措施以减少现场风险
5. Ensure continuous improvement of warranty processes and procedures through assessment of customer specifications technical reviews, internal requirements, and experience from daily doing通过对客户规格技术审查、内部要求和日常工作经验的评估,确保保修过程和程序的持续改进
6. Timely manage and fulfil dues dates for assigned responsibilities及时管理和完成指定职责的到期日期
7. Independent presentation of test results to the customer, in internal meetings and to other relevant parties (e.g., PM, development, testing….).向客户、内部会议和其他相关方(如项目管理、开发、测试....)独立介绍测试结果
8. Lead NTF-projects in case of reached thresholds jointly with customer engineering在达到阈值的情况下,与客户工程部共同领导NTF项目
9. Responsibility for systematic problem-solving warranty issues负责系统解决保修问题
10. Independent manage the field data from customers (customer portals, email..) in Brose field review system, identification of potential problems based on available field data (e.g., Pareto analysis, stack diagram) and applying gained knowledge for better understanding of potential issues.在博泽现场审查系统中独立管理来自客户的现场数据(客户门户,电子邮件......),根据现有的现场数据(如帕累托分析,堆积图)识别潜在的问题,并应用获得的知识更好地理解潜在问题。