The purpose of the role:
Lead and execute the business, site and plant/department quality programs as defined in the Manage Product Quality (MPQ) Business Quality Strategy to enable the business to profitably meet customer and product regulatory requirements related to the quality management system.
Enhance the front-line knowledge and accountability for quality.
Promote a customer-focused culture within the plant.
Your key responsibilities:
? Implement and maintain the business/site quality programs which align to the MPQ Business Quality Strategy at the plant level.
? Provide an effective interface between customers and the plant to ensure consistent high-quality service to customers. Represent the “Voice of Customer” at the plant.
? Act as key plant interface to build or enhance relationships, services, and flow of information between the plant and the customer, purchasing, supply chain, research, product stewardship and commercial organization related to the product quality / regulatory requirements related to the quality management system.
? Ensure that product returns and non-conforming product are appropriately managed to prevent unintended use, including disposition.
? Monitor the effectiveness of the quality management system and communicate to leadership improvement opportunities. For example, raw material quality and supplier assessments, etc.
? Generate and use quality data (customer complaints, plant metrics etc.) to enable cross functional partners to drive product quality improvements.
? Lead and participate in management of change reviews that potentially impact product quality (e.g. specification, train qualifications, plant equipment / systems, analytical testing, etc).
? Ensure plant Operating Discipline systems, procedures and guidelines meet quality system requirements, as appropriate (e.g. Good Manufacturing Practices, ISO 9001).
? Serve as element focal point for the quality requirements of the Operating Discipline Management System.
? Provide consultation on applicable material handling guidelines and quality requirements for External Manufacturing Operations Plan.
? Train and provide guidance to plant and other roles that impact product quality (e.g. lab, maintenance, logistics, etc) on customer and product regulatory requirements, and the use of MPQ supporting tools and processes to achieve plant and business goals.
? Identify and lead improvement opportunities as determined through data analysis, customer audits, Six Sigma projects, and other quality-related programs.
? Host customer and other quality related external party visits and audits, in cooperation with Commercial and other functions.
? Lead / champion product quality problem solving efforts (i.e. Corrective Action Management Process, the Root Cause Investigation Process, including customer feedback, etc).
? Establish and manage the plant quality system audit program, in conjunction with Business or Site strategies.
? Conduct audits of plants, labs, terminals, warehouses, contract manufacturers, distributors, suppliers, customers, etc. to ensure customer needs are met. Leverage findings to drive continuous improvement.
? Lead or participate in the review of plant and cross functional projects having a potential impact on product quality.
? Work with business and plant personnel to introduce new products as part of the product qualification process.
? Lead or participate in business, site, and plant/department quality system networks,
? Ensure quality systems tools (e.g. computer) are validated throughout the plant quality architecture.
Critical Success Factors:
? This is a key role to ensure that the business, site, and plant quality programs are effectively implemented for the plant. Generates enthusiasm and the ability to lead and maintain a quality program, without people reporting authority.
? The job requires out of the box thinking, strong interpersonal skill across all functions and levels, constructive gate-keeping skills, sound technical skills (product and technology of quality management), as well as strong corporate core competencies in collaborating for superior results, delivering innovative solutions, and generating customer value.
? Typically, this role spends a significant portion amount of its time dealing with cross functional activities, external to the plant.
Qualifications:
? A four-year college degree in a field of chemical engineering or industrial.
? 3 or more years of quality related experience.